All trademarks appearing herein are acknowledged. Permission to use documents delivered from this World Wide Web site and/or server and related graphics is restricted. The name of SweetlyErotic or any of the above trademarks or logos may not be used in advertising or publicity pertaining to distribution of this information without specific, written prior permission. The information contained in this website is subject to change without notice. We are not responsible for typographical, technical, or descriptive errors of products herein.
Order Acceptance Policy
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. SweetlyErotic reserves the right at any time after receipt of your order to accept or decline your order for any reason. SweetlyErotic reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. All orders placed over $1000.00 (U.S.) must obtain pre-approval with an acceptable method of payment, as established by our credit and fraud avoidance department. We may require additional verifications or information before accepting any order.
In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, SweetlyErotic shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. SweetlyErotic shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, SweetlyErotic shall immediately issue a credit to your credit card account in the amount of the charge.
Return policy and limited guarantee against defects
We return or exchange for STORE CREDIT only, please order carefully. All Returns are subject to a 20% restocking fee. If you receive a defective product, the restocking fee is waived and we will gladly replace the item. Merchandise is eligible for return under these policies within 14 days of purchase. To ensure the safety and health of our customers we do not accept returns or exchanges on items that can constitute a health risk or any item that comes into contact with ANY bodily fluid (saliva, semen, urine, blood, et al). Once these items leave our warehouse, we consider them to be used and non-resalable.
These items include (but we are NOT limited to):
ANY dildo or vibrator.
ANY enema kits.
ANY sound set.
ANY item that breaks the surface of the skin.
ANY item that is inserted into the penis, vagina or anus.
ANY gag/dildo combination.
ANY chastity device.
ANY cock ring
All products are warranted by us for 14 days from the invoice date. If any product is found DEFECTIVE within that 14 day period, please contact us for an exchange. We will exchange ANY defective item for that same item only.
We will be glad to exchange NON-DEFECTIVE items that do not constitute a health risk for 14 days from the delivered date. All NON-DEFECTIVE returns will be issued Store Credit for the amount of the item minus the 20% restocking fee.
The customer is responsible for the cost of all shipping charges; for defective items, SweetlyErotic will cover the shipping cost of the replacement item to the customer only.
How to arrange your return or exchange: Please contact SweetlyErotic@gmail.com to obtain approval for your exchange. Returns will NOT be accepted without an RMA (Returned Materials Authorization) number. For faster service, please have the following information on hand when calling for an RMA number: customer name, invoice number, serial number and nature of the problem.
All products returned MUST: be 100 percent complete and in like new condition, contain ALL original boxes and packing materials, have original UPC codes on the manufacturer boxes, contain all manuals, blank warranty cards and other accessories and documentation provided by the manufacturer.
We strongly recommend you fully insure your return shipment in case it is lost or damaged and you use a carrier that can provide you with proof of delivery for your protection.
Once an order has been submitted your credit/debit card will be charged immediately. Our ordering process is streamlined so your order will immediately be sent to processing and then shipping. Due to the high volume of orders we receive we will be unable to cancel an order after submitted. Please order carefully. We return or exchange for STORE CREDIT only, please order carefully.
Shipping charges are non-refundable. Customer is responsible for all return shipping fees.
Limitation of Liability
In no event shall SweetlyErotic or any of its subsidiaries or affiliates be liable for any indirect, special, incidental or consequential damages including but not limited to loss of use, loss of data, loss of business or profits. Some localities do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Your order is thoroughly reviewed by our Credit Card Department to ensure that the order is accurate, the payment method is valid, and you are authorized to use this payment method. Once your order has passed the rigorous review by our Credit Card Department, it is sent to our warehouse for shipment.
Please note, credit card processing can take up to 3 business days (depending on the accuracy of the information given to us by the customer). Further, for security reasons, voice confirmation may be required before we can process your credit card for payment.
If the item(s) on your order are in-stock, we will ship them as soon as possible from our warehouse or from our Distribution Warehouses. If the item(s) on your order are out of stock, they will not be shipped until we have received and processed the backordered inventory in our warehouse.
TOTAL TIME FOR DELIVERY
Total time is based on the amount of time it takes to get payment authorization, order processing, and the transit time from the carrier. This can range from 24 hours to 10 days for in-stock items.
SHIPPING AND HANDLING RATES
Our customer-friendly shipping schedule is calculated on the estimated cost of your shipment and the TYPE OF SHIPPING SERVICE that you specify (Basic or Express). Shipping and handling charges will be applied to all orders placed with us. If your order must be shipped in multiple boxes, or in separate shipments in the event an item is not in stock and must ship at a later date, shipping and handling charges for the entire order will be assessed at the point when the first item is shipped. Should you have any questions or concerns regarding these charges, feel free to contact us.
Please note that order shipments returned to SweetlyErotic due to incomplete/incorrect postal information or refused entry by customs may be subject to a 20% restocking fee.
CUSTOM AND DUTY
Orders may be subject to import duties and/or taxes upon reaching the destination country. Any additional charges are the responsibility of the addressee as SweetlyErotic has no control over any foreign duty or additional taxes charged.
Please note that order shipments returned to SweetlyErotic due to failure to pay import taxes or custom duties may be subject to a 20% restocking fee.